Refund policy

Refunds are not available on products, gift cards, or services.

Products may be exchanged within 3 days of purchase. To be eligible for an exchange, item(s) must be in the same condition as received - unused, unopened, in the original packaging, and free from any damage. A receipt or proof of purchase is required. 

To request an exchange, please text (916) 955-3718. You will receive instructions for dropping off your product(s) with the studio managers at the front desk. Products dropped off without prior approval may not be accepted for exchange.

After inspection, if a product meets the exchange requirements, a store credit will be applied to your account. Store credit must be used toward another retail product within 7 days of issuance.

If a product does not meet the exchange requirements, you will be notified and may pick it up from the studio within 30 days. Products not picked up within 30 days will be considered abandoned and may be discarded.